Waited all afternoon for the repair guy to come repair the microwave, since the Mag is supposed to be under warranty for nine years and we’ve only had it for seven years. G.E. robocalled at 4 and extended the repair window to 5. So the repair guy calls at 5:30 and says he’ll still try to make it tonight! He is filling in last minute for someone who got sick and says he’s not allowed to cancel appts and is still willing to come even though it’s so late. I guess he needs the work…
G.E. is doing all their scheduling through robocalls, and I guess it’s as much a pain for their employees as their customers. Too bad C.E.O. pay has become more important that how employees and customers are treated or providing good customer service! What a shame our once leading companies are now just pathetic money making shells that don’t give a damn.
This is AFTER the G.E. refrigerator we bought at the same time died just last week. It only had a five year warranty.
Did I mention I’m never going to buy another G.E. product, and can no longer recommend them? What a shame American businesses put C.E.O. pay above treating employees well, building great products, and good customer service. Enjoy your yachts, assholes. Let’s hope nothing breaks on them…
Sigh.
3 Responses
The CEO has his and he can afford a new microwave every week if need be. Once they tied his compensation to immediate results instead of things like customer sat and warranty claims over the next 5-8 years then he had no incentive to make sure the warranty wasn’t a joke when it came to quality. If his or her pay was tied to company results 5 years in the future it would be an entirely different story.
I spent most of my career in after sales service and I saw it devolve from a necessary evil(because in spite of every effort things fail) to a case where the idea is can we build it good enough so that it won’t fail so often that we lose money on warranty service and can we make sure it completely fails sometime as soon as possible after the warranty expires. The end was when they made the after sales service operations a profit center.
they truly suck worm balls in hell.
This is nothing, We bought a GE Washer brand new, and had it for only like 1 year, and 6 months. We had it with extended warranty, and the washer itself always gets unbalanced at full loads, and the bearing themselves are going bad already. I called their company to ask for a price quote and told them what had happend as my mother did not want to renew the contact and they said it would be like $370 + USD just for 1 year to renew it. For $500 I could get a new washer so scew this.
General Eletric Warranty sucks, and if you hoenstly want my opinion go with a Whirlpool, and the reason is simple We bought a Whirlpool washer like 7-8 Years ago possibly more and this washer lasted almost about 8 years until it became rusted out bad, and the belt broke.
So I guess its Do it Yourself if you want something repaired from GE.